SUPPORT // CHANNEL OPEN
IT support, Houston. Start here.
Open a ticket, hand us your screen, or just pick up the phone. However you reach us, a Houston-based tech picks it up — no phone trees, no ticket black holes.
TWO WAYS IN
Pick the one that fits.
Not sure which? Open a ticket — we’ll tell you if a remote session is faster.
Support Tickets
Submit a ticket through our service desk and it lands straight with the Houston team. Best for anything that isn’t stopping you right this second — and it gives you a written trail you can follow.
- Track status and history in one place
- First-time users will be asked to register
- Add screenshots, files, and other people on the thread
Remote Support
Already on the phone with us, or sitting in front of the machine that’s misbehaving? Install our remote support tool and a technician can see the problem instead of hearing it described.
- Fastest route for anything hands-on
- You’ll need a support code from your technician
- You stay in control — you can watch the session and end it anytime
Both routes are part of our managed IT plans — if 713IT already looks after your systems, you’re covered. New here? Start with a conversation and we’ll get you set up.
FOR EMERGENCY SUPPORT
Please call us.
Systems down, email out, or something that can’t wait for a ticket — skip the forms and get a person on the line.
(713) 955-4340// Real people answer · 24 / 7 / 365
AFTER YOU REACH OUT